THOR Intense Assist MTB Pants - Black/Gray, US 36 | Motocross-Inspired Design for Trail and e-MTB Performance

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Processing

The processing time begins from the date you place your order. It usually takes 1-2 business days to process your order. Once we've processed it, we can ship it.

Shipping

 Order Tracking

When your items are shipped out, within 1-2 days you will receive a notification from us via email with a tracking number and a link to track your order.

If you haven't received one or the tracking number doesn't work, contact us and we'll be happy to take a look for you.

Can I change my shipping address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at info@sublimepowersports.com

Order cut off time

We ship orders out Monday - Friday and the cut off time for placing an order is 12pm

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Damages & Issues:

If your order arrives damaged or opened, please contact us within 24 hours and we will rectify the situation for you.

Contact

If you have further questions, please contact our customer services at:

Company name: Sublime Powersports

Address: 1608 Hart St,  Suite 301, Southlake , TX 76092 , United States

Email: info@sublimepowersports.com

Phone: +1 888-332-3430

RETURN & REFUND POLICY

If you wish to return an item you purchased from Sublime Powersports, please read the following policy, which includes all the information necessary to return or exchange your order.

30-day Return Policy

We have a 30-day return policy, which means all parts must be returned within 30 days of purchase. We do not accept any returns after 30 days, no exceptions. To start a return, submit a request through the contact form describing the issue and reason of return. Once your return has been accepted we will provide you with instructions on how to return.

Do you provide free return shipping?

For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.

Refunds

We will notify you once we’ve received and inspected your return & let you know if the refund is approved. If approved, you’ll be refunded within 7 to 10 business days on your original payment method. Some banks may vary in the time it takes to show up on your statement. 

Is there any restocking fee?

There’s no restocking fee.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It also must include all the parts originally supplied.

Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable.

Return Process

To start a return, contact us at info@sublimepowersports.com If your return is accepted, we’ll send you  instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

How can I return an item?

All returns must be sent in the mail. We don’t offer in store returns.

Damages / incorrect items:

If your order arrives damaged, do not accept the delivery and contact us within 24 hours to let us know so we can rectify the situation for you. If your order arrives incorrect, contact us and we will provide a free return label and send the correct item out for you.

How will I get the return label?

For damaged or defective returns: Please get in touch with us so we can send the label via email. You just need to Download and Print the label.

Late or Missing Refunds:

All refunds will be sent to your original payment method within 7-10 working days. If it has gone past this time, contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us and we will investigate this for you.

Exchanges

We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, please get in touch with us at: info@sublimepowersports.com

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Can I change my shipping address?

Yes, please contact us within 24 hours of placing your order if you need to change the shipping address. If you contact us after 24 hours and your order has already shipped, you will have to return for a full refund.

If you have any questions about our refund policy, please get in touch with our customer support and we will get back to you within 24hrs.

Company name: Sublime Powersports

Address: 1608 Hart St,  Suite 301, Southlake , TX 76092 , United States

Email: info@sublimepowersports.com

Phone: +1 888-332-3430